CUSTOMER RELATION SERVICES

Elevare provides wide ranging levels of support in the delivery of customer relations services.

As your service provider we as a management team are personally committed to creating a professional and pleasant customer experience by ensuring the Safety, Security and well-being of your customers, visitors, employees and of course your built environment facilities.

Elevare recognises that each organisation has its own often subtle but very distinct nuances in terms of the manner in which good customer relations are delivered and cultivated. Such an approach ensures that the tone and context of customer interactions are designed to retain your existing customers both internal and external, while enhancing every possible avenue to gain new customers.

Thus for us, our customer relationship with your customers begins and ends with our relationship of trust and partnership with you our client. We must firstly fully understand your corporate culture and the key elements of the success criteria of our service delivery which will benefit your individual business needs. Once we understand your strategic management approach to customer relations interactions we will provide you with a proposal to provide a safe, efficient and cost effective proposal of service delivery with your specific requirements as the main driving influences.

Therefore, the recruitment, retention and development of appropriately qualified and suitable staff is of very critical importance. Equally important is that we as a management team strive for continuous improvement and innovation using the most efficient technical support mechanisms. Our staff are our key asset and our commitment to success is achieved by ongoing positive training supports and management involvement in the most pro-active manner possible. This enables the continuous improvement process and ensures a consistency in the delivery of our service delivery while enhancing our mutual partnership relationship.

Some of our current Customer Relations roles include but are not restricted to the following;

  • Customer reception and orientation.
  • Customer liaison and facility viewing.
  • Manning of all access and egress points.
  • Informative and collaborative data gathering.
  • Investigation of Security related risks and the preparation of associated Management informative reports.
  • Administration and support management.
  • Monitoring of internal space utilisation.
  • Inspection and control of external parking and traffic management controls.
  • Liaison with and management of contractors and service providers.
  • Documentation and customer access control.
  • Use of technical monitoring equipment.
  • General concierge and mailroom services.
  • Operation and control of access mechanisms.

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Unique Insights, Unrivalled Outcomes

WHY CHOOSE US

“Our company has proven to be a success because of our unique approach
Our ultimate goal is always to take the everyday stress and hassle away from the client so they can concentrate on their business.
All our services are tailored made to each client’s needs so the maximum benefit of the service provider is always attained.”

CONTACT US TO DISCUSS YOUR SECURITY OR FACILITIES NEEDS

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HEAD OFFICE
Elevare, 34 Eastgate Drive, Little Island, Cork.Tel: 021 4510866 Fax: 021 4510874 Email: info@elevare.ie
PSA License No.: 001217